By Eunice Lawton

ISBN-10: 1843342154

ISBN-13: 9781843342151

ISBN-10: 1843342162

ISBN-13: 9781843342168

Physique language can account for 70% of the message humans supply out. geared toward first line administration, this ebook examines simple physique language, the influence that physique language could have at paintings, and the way we have to make sure that we're giving out the fitting non-verbal messages in numerous administration occasions. functional information are supplied on the right way to enhance verbal exchange and interplay by using acceptable physique language.

  • Aids self improvement, picture and the certainty of others
  • Improves functionality at work

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Extra resources for Body language and the first line manager

Sample text

If we cannot see someone’s eyes, for example, if they are wearing sunglasses, we find this unsettling as without being able to look into someone’s eyes, we are never sure of their intentions and cannot judge their 21 Body Language and the First Line Manager reactions. Eye contact forms a major part of non-verbal communication. How we gaze at people’s faces can also have different meaning and effect on them. It is thought that we generally look at people around the eyes and nose area; this is seen as friendly and is usually acceptable.

Having so much time tied up in meetings leaves them little time for other aspects of their role, and as a result their performance suffers or they end up working long hours to compensate. All meetings should be regularly reviewed to ensure they are necessary and run as efficiently as possible. Before going to a meeting, you need to assess why you are attending and what you hope to gain from it. You can begin by considering the following: Do you need to attend? Your success in attending meetings starts well before the meeting takes place.

Occasionally when changes are suggested or complaints discussed, these can lead to staff feeling quite strongly 49 Body Language and the First Line Manager and displaying their emotions by looking angry, sulking, and speaking loudly etc. These situations can have an influence on the rest of the team and make them uncomfortable and less willing to communicate. Indeed, you may need to stop the open discussion and offer to discuss the issue on an individual basis or suggest leaving it to the next meeting and offer to find out more information in the meantime.

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Body language and the first line manager by Eunice Lawton

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